Refund Policy
Lila Mason return and refund policy
At Lila & Mason, we strive to provide all our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following return and refund guidelines carefully.
100% money-back guarantee on new products
We offer a full refund guarantee on all new products, with the exception of sale items. Sale items are excluded from this guarantee.
No refunds on sale items
Items purchased on sale are non-refundable. These purchases are final and cannot be returned or exchanged, even if the wrong size was ordered.
Return shipping costs
Return shipping costs are the responsibility of the customer. Lioris Paris does not reimburse return shipping costs and is not responsible for any costs associated with the return process.
Return period
Returns must be reported within 30 days of receipt of the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchange of promotional items
Promotional items cannot be exchanged, even if they are the wrong size. Please make sure you choose the right size before finalizing your purchase.
100% guarantee on defective products
We offer a full warranty on all defective products. If a product has a manufacturing defect, it can be returned for a full refund or an exchange, depending on your preference.
Return process
To initiate a return, please send an email to
info@lila-mason.com
Once your return has been approved, you will receive detailed instructions on how to complete the return process.
Obligation to include a return form
Items returned without the completed return form will not be processed. Please ensure you include this form with your return to ensure your request is processed appropriately.
Conclusion
Lioris Paris makes every effort to guarantee customer satisfaction. By following our return and refund policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or comments, you can contact our customer service department at the following address: info@lila-mason.com